Improve, Inspire, Innovate Your Customer Xperience

The most innovative brands are shifting their focus from products and services to a customer-centric approach designed to create effortless customer experiences. But what is driving this shift?

Meet Our Advisory Board

iCXP will bring you some of today's most compelling and sought after thought-leaders with a proven record of leadership and innovation in the CX arena.

CO-CHAIR: Diane M. Magers

CO-CHAIR: Diane M. Magers

CEO | Customer Experience Professionals Association

Amine Ayad

Amine Ayad

Head of Workforce Management | Bed Bath & Beyond

Mike Hagen

Mike Hagen

Group Director, Category Strategy & Innovation | Coca-Cola

Zack Hamilton

Zack Hamilton

Director, Customer-Centric Initiatives & Experience | Aaron's, Inc.

Robert Krugman

Robert Krugman

Chief Digital Officer | Broadridge

Robert Moore

Robert Moore

Vice President, Digital Experience | Masonite

Bonnie Sherman Weber

Bonnie Sherman Weber

SVP, In-Park Services -- Culinary, Retail, Games, Attractions & Procurement | Six Flags

Stephanie Sotelo Perdue

Stephanie Sotelo Perdue

Chief Marketing Officer | TGI Fridays

We'll be announcing our full roster & schedule soon.

Subscribe for updates

Agenda at a Glance

18Oct, 2018
08:00 AM

Registration & Breakfast

09:00 AM

Chairs' Welcome

09:10 AM

Morning Keynote: Creating Meaningful Relationships with Customers by Converging People and Technology for a Phygital Customer Experience

09:40 AM

Breakout Groups 1: Revisiting Perennial Practices to Improve CX

10:30 AM

Networking Break

10:50 AM

Roundtable Discussions: Session 1

11:30 AM

Roundtable Discussions: Session 2

12:10 PM

Networking Luncheon

01:00 PM

Afternoon Keynote: Empowering Employees with a Revamped Corporate Culture

01:30 PM

Roundtable Discussions: Session 3

02:40 PM

Networking Break

03:05 PM

Plug n’ Play Session | Leveraging New CX Technologies to Delight Customers AND Employees

03:45 PM

Afternoon Keynote: Making a Comeback with Brick & Mortar

04:30 PM

Panel Discussion: Connecting the C-Suite to Innovate the CX

05:15 PM

Candid Cocktails

05:50 PM

Chairs' Closing Comments

06:00 PM

Summit Concludes


Why should you sponsor?

Sponsoring the iCXP Summit is a great way to enhance your brands’ visibility and help you connect with top-level decision-makers, innovators, and industry disruptors. There are a number of ways to maximize branding opportunities at the summit.

Ready to get your brand in front of leading CXP influencers?

Sponsorship opportunities are available in a variety of price ranges. Contact a Momentum representative at for more information.


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  • Register by 7/1/18 and SAVE $300
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Join us at iCXP and meet with your peers representing diverse brands spanning industries as you benefit from a new kind of conference experience focused on YOU as the customer.

Designed to help you fill that critical knowledge gap, iCXP will offer a combination of spotlight sessions, real-life case study discussions and problem-solving scenarios that will provide a 360-degree view of the customer that also takes into account the many omni-channel interactions today’s brand has with its customers.


Supplemented by live tech and innovation demonstrations that will provide you with a firsthand view into current technologies and CX approaches that are consistently delivering an efficient, meaningful and personalized experience across all channels, iCXP will address topics including:

  • Spotlight on scalable technology – a brand’s checklist for evaluating the benefits and risks of the wide swath of new internal and customer-facing technologies that can be applied across an enterprise
  • Practicing what you preach – how to strategically utilize human-centered design to deliver on your brand promise and build your customer experience from the inside out
  • Data extrapolation to drive CX – insights for utilizing data to respond to changes in employee expectations and behavior that will drive exceptional internal and thus exceptional external customer experience
  • The transition from loyalty to membership – how the customer relationship is evolving in response to consumer demands
  • Servicing the customer through customer experience – how contactless payment, portable POS, VR, AI and mobile scanning are revolutionizing on-line and in-store operations to drive better customer experiences
  • CX approaches for responding to customer demands for transparency and responsible corporate behavior
  • How to use technology and social interactions with customers to smartly level the playing field of competition between startups, mid-size companies and large brands
  • Connecting the dots between oceans of data to discern patterns and outliers that can be used to drive a better customer experience
  • ROI – driving return on innovation – insights for developing your innovation measurement strategy, from implementation to measuring value over time

Attend iCXP and walk away with useful strategies and targeted recommendations for creating a top tier customer experience that is truly omni-channel.

Improve, Inspire, Innovate Your Customer Xperience